Refund policy

Refunds

Tickets are refundable in full until 6:00 PM PT on October 17, 2026, seven days before the 6:00 PM performance. After that, all sales are final.

Open the ticket link in your confirmation email and choose Request a refund. For help, email nightmarealiveco@gmail.com. Self-service refunds cover the whole order. For a partial-order request, contact us before the cutoff.

Changing performances

To move between the 6:00 PM and 8:30 PM performances, refund your order before the cutoff and buy tickets for the showtime you want, subject to availability.

If a performance is canceled

If Nightmare Alive! cancels a performance, every ticket for that performance will be refunded in full to the original payment method.

Content and age

This production contains strobe lighting, theatrical haze, and loud audio. All ages are welcome, and attendees are responsible for deciding whether the content is suitable. Discomfort with the content is not grounds for a refund after the cutoff.

Contact us

Questions? Email nightmarealiveco@gmail.com.